09ok's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains what data is collected, how it is used, and what your rights are.
Introduction & Scope
09ok is a secure and reliable online casino and betting platform operated for players in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") describes how 09ok collects, processes, stores, and protects your personal information when you use our website and services.
By using this website or registering an account, you are considered to have fully agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].
This Policy may be updated from time to time. If any significant changes are made, we will notify you via your registered email or through a notice on the website.
What Information We Collect
09ok collects certain types of information to provide its services properly and to improve your experience. The categories of information collected are detailed below.
- Full name and date of birth
- National ID or passport number (for verification purposes)
- Email address and mobile number
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay, bank account)
- Transaction history (deposits and withdrawals)
- Account balance information
- IP address and device identity
- Browser type and operating system
- Cookies and session data
- Login times and access logs
- Play history and betting patterns
- Records of bonus and promotional offer usage
- Session duration and frequency
- List of preferred games
Purpose of Data Use
09ok uses collected information for the purposes listed below. We never use your information for any other purpose without your consent.
3.1 Service Delivery & Account Management
Your information is used to create and verify your account, manage the login process, complete financial transactions, and add bonuses and rewards to your account. By verifying your registered identity, we ensure that your account is secure and only you can access it.
3.2 Service Improvement & Personalisation
By analysing your gaming preferences and behaviour, we can recommend more suitable games for you and provide relevant promotional offers. This improves your overall experience.
3.3 Security & Fraud Prevention
Your information is used to detect suspicious activity, prevent the creation of multiple accounts, and ensure the security of the platform. 09ok is committed to maintaining a fair and safe environment for all users.
3.4 Compliance with Legal Obligations
Storing and processing certain information is mandatory for anti-money laundering purposes, customer identity verification (KYC), and compliance with applicable legal regulations. In these cases, 09ok is required to cooperate with legal authorities.
3.5 Communication & Support
Your contact information is used to send transaction notifications, account activation and security alerts, and to respond to your support requests.
Cookies & Tracking Technologies
The 09ok website uses cookies and similar technologies to keep the site functioning properly and to improve your experience. Cookies are small text files stored in your browser.
Essential for operating the core functions of the site. Used to maintain login sessions and ensure security. These cannot be disabled.
Used to understand how users are using the site. This information helps us improve our services. You can disable these in your browser settings.
Used to remember your preferences and show more relevant content. These are not activated without your consent.
You can delete specific cookies or prevent new cookies from being accepted at any time by changing your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the site.
Sharing Information with Third Parties
09ok does not sell your personal information or provide it to third parties for commercial purposes. However, certain information may need to be shared in the following circumstances.
5.1 Service Providers
Necessary information may be shared with organisations that handle payment processing (bKash, Nagad, Rocket, Upay and related banking services), technical infrastructure maintenance, and customer support. These organisations are contractually bound to ensure the highest level of data protection.
5.2 Legal Obligations
Information may be provided in response to court orders, legal processes, or legitimate requests from government authorities. In these cases, we will always follow the direction of the law.
5.3 Security-Related Situations
Information may be shared where necessary to detect and prevent fraudulent activity and to protect the 09ok platform and other users.
5.4 Business Changes
If there is a change in 09ok's business structure (such as a merger or acquisition), your information may be transferred to the new entity. However, the terms of this Policy will continue to apply in such cases and you will be notified in advance.
Data Security Measures
09ok applies industry-standard security technologies to protect your information. Our security framework is continuously reviewed and updated.
- SSL Encryption: All data transmitted between the website and servers is secured using SSL/TLS encryption technology.
- Data Encryption: Stored sensitive information (such as financial details and identity documents) is kept in encrypted format.
- Access Control: Only authorised personnel can access the required information, and all access is recorded in logs.
- Firewall & Intrusion Detection: Our network is protected by advanced firewalls and automated intrusion detection systems.
- Regular Security Audits: Regular security tests are conducted through third-party experts.
- Two-Factor Authentication: An additional verification layer is available to add to your account for extra protection.
However, no method of transmitting or storing information over the internet is 100% secure. We strive to ensure the highest level of protection, but an absolute guarantee of complete security is not possible. It is your responsibility to keep your account password confidential and to use a secure network.
Data Retention Period
09ok retains your information only for as long as it is necessary to provide services or as required to fulfil legal obligations.
- Active account data: For the entire duration the account remains active.
- Transaction records: For the minimum period required under applicable financial regulations.
- Identity verification documents: For the applicable legal period even after account closure.
- Gaming activity logs: For the period specified to meet regulatory and security requirements.
- Closed account data: For the period necessary to fulfil legal obligations after account closure.
Once the retention period ends, data is securely deleted or anonymised.
Your Rights
As a user of 09ok, you have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
You may request a copy of the information we hold about you at any time.
If any of your information is incorrect or incomplete, you may request a correction. We will make the correction within a reasonable time.
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information must be retained for a specified period.
You may object to and stop the processing of your information for certain purposes, such as marketing communications or profiling.
To exercise any of the above rights, 09ok will respond within a reasonable time after receiving your request. In some cases, additional information may be requested to verify your identity.
Protection of Minors' Data
09ok's services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors or allow them to create accounts.
Age verification is a mandatory step in the registration process. If we become aware that a person has created an account by providing false information about their age, their account will be closed immediately and the associated data will be deleted.
If a parent or guardian believes their child is using 09ok, please contact us immediately at [email protected].
Changes to the Policy
09ok may update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- Minor changes: By updating the "Last Updated" date on the website.
- Significant changes: By sending a notification to your registered email and posting a clear notice on the website.
Continuing to use the site after a change is made will be considered acceptance of the updated Policy. If you disagree with any change, stop using the services and contact us.
Contact & Complaints Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights, please contact us.
09ok Support Centre
We will try to respond to your privacy-related requests as quickly as possible. 09ok is grateful for your cooperation and trust.